Privacy Policy

This Privacy Policy advises you how our firm collects, uses and stores the data that you provide to us or that we collect from publicly available information sources. If you have any questions or concerns about this policy, please contact us immediately.

Our Legal basis for processing data

Data Processing is necessary for the purposes of entering into contracts with our clients (contractual basis) and legitimate interests pursued by FHP ESS (legitimate interest basis) except where such interests are overridden by the interests, rights or freedoms of the data subject (you).

What information we collect about you and the purpose of its use

We retain basic contact information on individuals working for organisations of legitimate interest to our business and maintain a record of key interactions, contracts and negotiations.

When we collect this information

We collect this information during our meetings and /or telephone conversations, or via contractual agreements. This can be at any stage during your relationship with us.

How we store your personal data

We hold your personal data electronically on our in-house database. Our business and data handling is GDPR compliant and the compliance and security is reviewed and maintained on a regular basis to ensure minimal risk of data breaches. The database is only accessible by authorised employees.

How your information will be used and who might we share it with

Your information is used to contact you from time to time about:

  • topics we believe you are interested in hearing our opinion about
  • arranging meetings with you
  • agreeing contractual arrangements with you
  • invite-only FHP ESS hosted events and CPD training sessions

We will never share, sell or lease your data with anyone outside of FHP ESS.

Length of data retention

We will hold your personal information on our systems for as long as it is necessary for the relevant activity, or as long as it is set out in our contract with you.

Rights to access your data

You have a right, to obtain a copy of the personal information that we hold about you free of charge and within one month of the request. If you believe that any information held is incorrect or incomplete, you should contact us via This will be amended promptly.

Your right to object

You have the right to object to us processing personal data based on grounds relating to your particular situation. If you object to us processing your personal data we will stop unless: there are compelling legitimate grounds for the processing which override your interests, rights and freedoms or, the processing is for the establishment, exercise or defence of a legal claim.

Erasure rights

You have the right to remove consent for us to hold and use your data and can request erasure of your data if you feel that the data we hold is no longer necessary for the purposes for which you have provided it.

Your Right to Complain

You can complain to the Information Commissioners Office if you feel there is a problem with the way we have handled your data. Please contact: info@fhpess.com


We take your privacy seriously and will only use your data to administer your contract with us and to tell you about services you have requested we keep you updated about or are similar in nature to services you have previously bought from us or expressed an interest. If relevant we may also write to you about invite-only FHP ESS-hosted hospitality and industry events.

FHP Website

FHP ESS is committed to ensuring that your privacy is protected. Whilst we do not ask for any personal information whilst you are browsing or using our website, we do utilise tools or systems that may capture information relating to your visit(s). These are detailed as follows. Should you disagree with any of the information contained within, please do not continue to use our website.

How FHP ESS uses cookies

As is the case for most websites, this site uses cookies to understand how our website is used, and to inform future improvements. Cookies are small text files stored on your computer, smartphone or other device used to access a website. Cookies allow websites to recognise a user’s device and store some information about the user’s preferences and past actions. They do not store any personal information, and cannot contain viruses.

Cookies are used for a variety of things that help improve your online experience. Other ways we make our online service easier to use include using cookies that:

  •  make login faster by remembering your customer details
  •  make the page load quickly by sharing the workload across computers
  •  give you access to self-help information and our live chat
  •  make sure our pages are optimised for your browser or device by giving us technical information about the device or browser you are using

We won’t use our website or social media platforms to collect any personal information (such as your name, telephone number, email address) without your explicit consent to provide it to us. Cookies cannot capture this information.

Google Analytics: We use Google Analytics to measure and evaluate our website traffic and understand user engagement with our webpages. Google Analytics uses cookies to analyse how visitors use our website, but does not store any personally identifiable information.

The cookies used by Google Analytics do track your Internet Protocol (IP) address. Every computer and device connected to the internet is assigned an IP address. IP addresses are usually assigned in country-based blocks and can often be used to identify the country, state and city from which a computer is connecting to the Internet. Because IP addresses need to be used by websites in order for the Internet to function, website owners have access to the IP addresses of their visitors regardless of whether or not they use Google Analytics. Google Analytics uses IP addresses to provide and protect the security of the service, and to give website owners a sense of where in the world their visitors come from (also known as “IP geolocation”). Google Analytics does not share actual IP address information with Google Analytics customers.

Please let us know if you wish to opt out of Google Analytics.

Links to other websites: Our website may contain links to other websites. If you choose to click any such link, you are leaving our website and should therefore note that we do not have control over that website. Any such website is not governed by this privacy statement, and we cannot be responsible for the protection and privacy of any information provided whilst visiting any other websites. Please refer to the privacy statement of the website in question.


You have the choice about whether or not you wish to receive information from us. If you no longer want to receive direct marketing communications from us then you can unsubscribe by sending an email to